The Practice supports the NHS policy of Zero Tolerance which defines violence as:
"Any incident where staff are abused, threatened or assaulted in circumstances related to their work, involving an explicit or implicit challenge to their safety, well-being or health".
- Our Practice staff are here to help you.
- Our aim is to be as polite and helpful as possible to all patients.
- If you consider that you have been treated unfairly or inappropriately, please ask the reception staff to contact the manager who will be happy to address your concerns.
- However, shouting and swearing at Practice staff will not be tolerated under any circumstances and patients who are abusive may be removed from the Practice List.
- Please help us to help you.
In the event of serious physical and or verbal abuse, patients causing this will be removed from the Practice List. Where appropriate the police will also be informed.