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Marks Gate Health Centre
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Call 111 if it's less urgent than 999

BBC Health News

  • NHS plans 'unthinkable' cuts to balance books09 May 2025 00:20Diabetes care, rehab centres, end-of-life services and talking therapies at risk in England.
  • More blood victims will die without compensation - minister07 May 2025 18:15Extra sessions of the public inquiry into what's been called the worst treatment disaster in NHS history are taking place.
  • 'The NHS at its worst', ex-ombudsman tells inquiry06 May 2025 18:00Sir Rob Behrens says it was a "disgrace" how mental health services failed two vulnerable men.
  • Big baby trial gives pregnant women more choice 07 May 2025 09:10Doctors say women should be confident it's safe to be induced from 38 weeks, if expecting a large baby.
  • Plan to modernise 1,000 GP practice buildings06 May 2025 09:15The Department of Health and Social Care said it is the biggest public investment in facilities in England in five years.
  • 'Doctors told my mum poison symptoms were anxiety'07 May 2025 06:19Ellena Baxter says watching her mother's health deteriorate was devastating.

Patient Participation Group

Would you like to have a say about the services provided at your GP?

Our Patient Participation Group would like to hear your views.

This is an opportunity to create a connection between the patient and the practice to give us a patient perspective.

We would like your suggestions and ideas to provide a better service.

If you are interested in joining, please ask at the reception desk about the next meeting or send an email to: drkashyap.practice@nhs.net

  1. Profile of members of Practice Participation Group (PPG) aim to represent the Practice population
    PRG PROFILE
  2. It was seen from the data that most patients who responded were over the age of 65. Patients under 65 were therefore asked face to face whether they were interested in joining the group. There was a good gender mix.
  3. Discussion with some members of the PRG brought up the issues of how easy it was to make urgent appointment and helpfulness of front line staff.
  4. We obtained views of registered patients with the survey conducted through Survey Monkey. These were handed out face to face at the end of the GP consultation, left at the front reception desk and emailed.
  5. Results of the survey have been displayed on the notice board in Reception area and published on the website. They have also been emailed to PPG members and feedback requested. A meeting will then be set up to discuss outcomes.
  6. The action plan led to an increase in on-the-day appointments.
    • 93% patients felt the Dr spent about the right amount of time with the patient

    • 67% patients trust their Dr to make medical decisions in their best interest a great deal and 33% ‘a lot’

    • 70% thought the Dr was extremely helpful and 28% thought the Dr was ‘very helpful’ at explaining medical conditions

    • 68% thought the Dr listened to the patient extremely well, and 32% ‘very well’

    • 36% of patients thought doctors staff helped extremely quickly and 50% thought that doctors’ staff helped ‘very quickly’

    • 42% of patients thought that staffs were ‘very friendly’ and 40% thought staffs is extremely friendly.

    • 62% thought Drs Office staffs were ‘very knowledgeable’ and 18% ‘extremely knowledgeable’

    • 42% thought it was ‘very easy’ to make an urgent appointment when ill, 24% thought it was ‘extremely easy’, however 23% felt it was ‘moderately easy. 6% found it slightly easy and 5% found it not at all easy.

    • 58% were ‘extremely satisfied’ with the Dr and 38% ‘very satisfied’.

    • 68% of patient were ‘extremely likely’ to recommend the Dr to their friends, and 26% were very likely.

  7. As per the action plan the surgery proposes to increase on-the-day appointments and to arrange Communication Skills workshop for office staff.
  8. Opening Hours –
    Monday: 8.30am to 1.00pm, 4.30pm to 6.30pm
    Tuesday: 8.30am to 1.00pm, 4.30pm to 6.30pm
    Wednesday: 8.30am to 1.00pm, 4.30pm to 6.30pm
    Thursday: 8.30am to 1.00pm
    Friday: 8.30am to 1.00pm, 4.30pm to 6.30pm
    Saturday: Closed
    Sunday: Closed
    Services can be accessed in person or by telephone. For further information look at the web-site.
  9. Extended hours/phone
    Tuesday: 6.30pm to 7.20pm
    Wednesday: 6.30pm to 7.20pm
    Out of Hour: 0845 0750495

Action Plan

To increase on-the-day appointments.

To arrange Communication Skills workshop for office staff.

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Marks Gate Health Centre

Lawn Farm Grove, Romford, RM6 5LL

  • 020 8918 0560
  • drkashyap.practice@nhs.net
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